IKA – Your Trusted Partner in Construction Equipment
Overseas Service
We are committed to providing high-quality service worldwide and have earned strong positive feedback from clients across the globe.
With a growing international presence, our equipment is now used in over 50 countries. We've partnered with local businesses and established more than 20 service centers, ensuring 24/7 support and fast technical assistance wherever you are.
Highly Rated by Clients
Customers appreciate our reliable equipment and professional after-sales support, helping us build lasting relationships worldwide.
With a growing international presence, our equipment is now used in over 50 countries. We've partnered with local businesses and established more than 20 service centers, ensuring 24/7 support and fast technical assistance wherever you are.
Highly Rated by Clients
Customers appreciate our reliable equipment and professional after-sales support, helping us build lasting relationships worldwide.
IKA – Your Trusted Partner in Construction Equipment Global Service Network Our international team follows the motto: “By serving you, we serve the world.”
FAQ
Frequently asked questions
Yes, every machine is tested before shipment. We can provide photos or videos upon request. You're also welcome to visit and inspect the equipment in person. Packaging and shipping only begin after your final approval.
Standard shipping takes about 30 days, and up to 45 days for custom orders. A dedicated specialist ensures secure packaging. If anything is damaged during transit, we cover the costs. We can also include spare parts or additional accessories upon request.
Yes, we offer on-site training for operation and maintenance. We also provide in-depth training at our facilities. For large orders, we can send engineers to your location. Around-the-clock online technical support is also available.
Upon request, our technicians will handle setup and provide training — free of charge. All team members are professionally trained and undergo annual certification.
Our standard warranty covers 1 year or 2000 working hours. Any faults caused by manufacturing during this period will be fixed at no cost. After the warranty, you only pay for parts at cost price.
We quickly dispatch the nearest technician to minimize downtime and get your equipment running again as soon as possible, regardless of warranty status.
We stock the most commonly needed spare parts in local warehouses. If a part isn’t available, we’ll ship it promptly from our central hub.
Yes, we regularly check in with clients to gather feedback, ensure equipment performance, and forward suggestions to our technical team for ongoing improvement
Leave a request
Our manager will consult you shortly
